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Shipping And Delivery

Online Orders

All orders are packed by our warehouse team and are dispatched the following business day. Eg. Place your order on Monday, our team fulfill the order on the same day and is collected Tuesday (the following business day)

Please note: Due to high demand in orders and the COVID-19 workplace health & safety arrangement, all weekend orders are prepared on Monday. Sorry people, it is getting better though!
Domestic

New Zealand

**All orders over $100 is FREE shipping** 

We use Post Haste Couriers for all domestic orders


Auckland –  
Untracked $5.00 NZD*
Auckland – Tracked $7.50 NZD – 3 – 5 business days transit

 

North Island – Untracked $7.50 NZD*
North Island – Tracked $10.00 NZD – 3 – 5 business days transit


South Island – 
Untracked $10.00 NZD*

South Island – Tracked $12.50 NZD – 3 – 5 business days transit

*All Untracked shipments are 5 – 7 business days transit and POETIK Co. are not responsible for any missing parcels*


In general, delivery to your door will take no more than 24 hours from dispatch within Auckland metro, 1-2 days in the greater North Island and South Island. Deliveries to rural delivery addresses will usually take one to two days longer. Weekends, public holidays, adverse weather events and infrastructural complications may cause additional delays.

International

We use DHL Express for all our International tracked orders as they offer a real-time tracking service with notifications to all customers. Their services ranges from Overnight (metro area) to 4 days (being rural areas) and orders are delivered directly to your door! 

Australia

Untracked $20.00 NZD – 6 – 10 business days

DHL Express $25.00 NZD  – Overnight – 4 business days

 

USA & Canada

DHL Express $37.00 NZD  – 3 – 4 business days 

UK & Europe

DHL Express $40.00 NZD  – 3 – 4 business days 

Asia

DHL Express $33.00 NZD  – 3 – 4 business days

Pacific Islands

DHL Express $35.00 NZD  – 3 – 4 business days

Where is my order now?

You can always track your order through your emailed order confirmation tracking link OR you would have a tracking link text from one of our two providers depending on which option you picked for tracking.

 

Post Haste: https://www.posthaste.co.nz/tracktrace.html

DHL Express: https://www.dhl.co.nz/en/express/tracking.html